A crisis can strike any company anytime, anywhere. One way of working is crucial and key to survival. The request? Create an e-learning module as part of a blended program to support Danone’s Global Crisis Management System.
Scope: Guidelines will be updated frequently, the team is globally spread and speak different languages. We build an interactive online module, including intake, expert learning, self assessments and knowledge quiz, storytelling techniques and animated video cases. The Scorm export is placed within the Danone Academy (LMS) and Danone is able to maintain the module itself. Versions were made in English, Spanish and Russian. After deployment, users are aware of the impact of crises on Danone, prepared to act in accordance with their role and ready to use the available knowledge and tools.